Shipping: We ship within the United States using UPS or USPS. Insurance for the full amount of your purchase is included in our shipping costs and is required. Because every item is made to order and it made by hand, we need 1-2 weeks turnaround time, sometimes longer. Please let us know if you have a must have by date. Shipping by Priority mail takes 1-3 days depending on location. Express shipping is available upon request. You will receive an email with tracking information once your shipment has been processed. We can ship internationally using USPS. Please ask!
For returns: Please note our items are handmade to order and are carefully inspected before being shipped. If not satisfied, contact us within 48 hours for information regarding exchanges or credit. Custom orders and clearance items cannot be returned or exchanged. Customer is responsible for return shipping costs. Gauge nyc is not responsible for improperly packaged, damaged or lost returns. We will not issue a refund for damaged or lost products. For your protection, we encourage you to send your return prepaid via UPS or USPS.